Privacy Policy
Last updated: 11 July 2026
Privacy Policy
Effective Date: 11 July 2026
Privacy Policy
Exhala.co respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book a service, attend a workshop, participate in coaching or breathwork sessions, or otherwise engage with Exhala.co.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Exhala.co is a breathwork, coaching, and nervous system regulation practice operated by:
Michelle Traill trading as Exhala.co
ABN: 28 325 366 534
Website: www.exhala.co
Email: [email protected]
Phone: 0435 379364
Suite 6, 354 Mulgrave Road, Westcourt QLD 4870
The Information We Collect
Depending on your interaction with Exhala.co, we may collect personal information including:
Full name
Email address
Phone number
Date of birth
Emergency contact information
Workshop and event registration details
Corporate enquiry information
Information submitted through contact forms
Newsletter subscription details
Because the services provided by Exhala.co involve breathwork, coaching, wellbeing education, and nervous system regulation, we may also collect sensitive information including:
Medical history
Health conditions
Medication information
Breath assessments and breathing-related information
Intake forms and questionnaires
Waivers and consent forms
Session notes
Coaching records
Information relevant to your safety and participation
We only collect information that is reasonably necessary to provide our services safely, effectively, and professionally.
How We Collect Information
Information may be collected when you:
Visit our website
Submit an enquiry
Book a consultation, workshop, program, or session
Subscribe to our newsletter
Complete intake forms, assessments, or waivers
Communicate with us via email, phone, social media, or messaging platforms
Participate in coaching, breathwork, workshops, or other services
Why We Collect Information
We collect information to:
Deliver coaching, breathwork, workshops, and educational services
Assess suitability for participation
Support client safety and wellbeing
Manage bookings and appointments
Process payments
Maintain professional records
Communicate regarding services, events, and programs
Respond to enquiries
Improve our services and website
Meet legal and professional obligations
Marketing Communications
From time to time, Exhala.co may send newsletters, educational content, event invitations, updates, or promotional communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
We will never sell your personal information to third parties.
Sensitive Information
Certain services offered by Exhala.co require the collection of health and wellbeing information to help determine suitability for participation and to support safe service delivery.
Sensitive information is only collected with your consent and is used solely for purposes directly related to the services you have requested.
Client Records
Exhala.co maintains professional records to support continuity, safety, and quality of service.
These records may include:
Intake forms
Assessments
Waivers
Session notes
Coaching records
Program participation records
Access to these records is restricted to Michelle Traill unless disclosure is required by law or authorised by the client.
Payment Information
Payments made through Exhala.co are securely processed via Stripe.
Exhala.co does not store full credit card details.
Payment information is managed in accordance with Stripe's own privacy and security policies.
Third-Party Platforms
To operate our business and deliver services, we may use trusted third-party providers including:
Google Workspace
Stripe
Acuity Scheduling
Google Analytics
These providers may collect, process, or store information in accordance with their own privacy policies.
We take reasonable steps to ensure that any third-party providers we use are reputable and appropriate for the services we provide.
Website Analytics and Cookies
Our website may use cookies and analytics tools to help us understand how visitors use the site and how we can improve the user experience.
Information collected may include:
Browser type
Device information
IP address
Website pages visited
Time spent on pages
Referral sources
This information is generally collected in a de-identified or aggregated form.
You may disable cookies through your browser settings if you prefer.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically through secure cloud-based systems used to support the operation of Exhala.co.
While every reasonable effort is made to safeguard your information, no electronic storage or transmission system can be guaranteed to be completely secure.
Disclosure of Information
We will not disclose your personal information to third parties except where:
You have provided consent
Disclosure is required by law
Disclosure is necessary to protect the safety of a participant or another person
Disclosure is necessary to provide services through trusted third-party providers
International Clients
While Exhala.co is based in Australia and primarily serves Australian clients, services may occasionally be provided internationally.
As a result, some information may be stored or processed through third-party systems that operate outside Australia.
By engaging with our services, you acknowledge that information may be transferred and stored in accordance with the operational requirements of those systems.
Access to Your Information
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete, or out of date.
Requests can be made by contacting:
Record Retention
Exhala.co may retain client records, assessments, intake forms, waivers, and session notes for a period of up to seven (7) years, or longer where required by law or professional obligations.
When information is no longer required, reasonable steps will be taken to securely destroy or de-identify the information.
Changes to This Policy
This Privacy Policy may be updated from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Michelle Traill trading as Exhala.co
ABN: 28 325 366 534
Email: [email protected]
Phone:0435 379364
Website: www.exhala.co
View our Privacy Policy and Terms and Conditions here. © 2026. All Rights Reserved.